Unified Conversations, Unmatched Efficiency: Your All-in-One Chat inbox for Seamless Interaction!
Empower your support team with a seamlessly integrated Chatbot Inbox, fostering collaboration, streamlining workflows, and boosting efficiency across all channels.
Unleash the power of teamwork with our Chatbot Inbox, providing an intuitive interface and smart automation. Your agents can seamlessly connect with customers from a unified inbox, enhancing collaboration and resolving issues efficiently.
Bring all your communication channels under one roof. Our Chatbot Inbox houses messaging, 1:1 support, chatbots, and more, enabling your agents to address customer needs effortlessly. Say goodbye to channel hopping and hello to a frictionless customer support experience.
Leverage the goldmine of data your support team collects. From one-time interruptions to common issues, our Chatbot Inbox empowers you with rich insights, enhancing your ability to improve overall customer satisfaction.
Custom Views
Gain a high-level perspective of your team's conversations with a customised inbox view aligned with your specific goals. Simplify workload organisation and enhance productivity.
Automation Workflows
Direct messages where they matter most. Implement workflow rules and assignments based on keywords, sender, time of day, and more. Streamline processes and ensure messages reach the right destination.
Internal Notes
No more tab-switching hassles! Chat directly with your teammates within the inbox. Enhance searchability and reference discussions effortlessly, making collaboration a breeze.
Satisfaction Ratings
Measure and boost customer satisfaction with ease. Send short surveys at the end of conversations and review feedback anytime. Stay in tune with your customers' sentiments.
Collision Detection
Stay ahead of the game. Receive alerts when someone is responding to a customer you're currently assisting. Prevent duplicate and conflicting responses for a seamless customer experience.
Reporting
Track and optimise your support team's impact. Utilise agent reports to manage and improve overall performance. Uncover new strategies to elevate your customer support game.
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