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What is a Travel and Tourism Chatbot?

A travel and tourism chatbot aids users in searching, making reservations, and organizing their trips. It uses artificial intelligence and advanced connections with external systems to deliver real-time automated responses. Additionally, it incorporates the best aspects of user-friendly dialogues, straightforward interfaces, and omnichannel customer care. For instance, it can be used to purchase tickets and find accommodation. Moreover, the customer shall get immediate responses to all their queries. Travel chatbot is a leap forward in the direction of the tourism business. You can use’s travel chatbot to advertise special offers, increase reservations, respond to frequently asked queries, and, in general, assist users in finding the perfect vacation.

Use Cases

Assisting Consumers with Bookings

  • The chatbot shall help to continuously increase bookings by giving customers an easy experience with the help of conversational AI.
  • Answer questions about reservations and vacancies. Increased conversions.
  • Give recommendations to the customers about itineraries, manage payments, and increase opportunities for expanding sales.

Provide Information Immediately

  • Customers shall have all the information right at their fingertips.
  • The chatbot shall be available 24X7 to answer all queries and give suggestions to existing and potential customers.
  • Information about bookings, reservations, documents needed, places to visit, major tourist attractions, billing details, and more can be easily obtained.

Customer Reviews and Ratings

  • Automate the process of getting customer reviews.
  • Request for reviews and store them by using any messaging channel.
  • In case of a lower rating, send a feedback form to the customer and discover areas of improvement automatically.

Upselling and Cross-Selling

  • Allows customer to upgrade their stay and travel options.
  • Customers can rent cars, organize airport pick-ups, get lounge passes, get spa access and more.

Handle Cancellations and Re-scheduling

  • Chatbots can help cancel reservations or any date changes without involving any staff.
  • The customer will have to put in their booking details, and the chatbot can use that to change or cancel the booking.
  • The chatbot can also suggests alternatives for cancellations and informs the customer about refunds and return policies and processes.

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Benefits of a chatbot for Travel and Tourism Companies

Increase Revenue

With the chatbot giving suggestions to customers for cross-selling and upgrading, the company can earn more significant revenue and increase sales.

3X Engagement

The chatbot can give relevant suggestions to the users keeping them engaged and more likely to convert eventually.

Saves Cost

The chatbot can serve more efficiently and will reduce the company's human resources cost and many overhead costs.

Personalised Service

The suggestions given are based on the chatbot's interactions with the customer. This helps convert customers into loyal customers and gain the customer's trust.

Real-time interaction

The chatbot helps respond to a query almost immediately and accurately, making real-time interaction for the customer seamless.

Omnichannel Experience

Provide omnichannel service and assistance to your customers wherever they may be. Make the cross-channel experience smooth and uniform.