Unified Conversations, Unmatched Efficiency: Your All-in-One Chat inbox for Seamless Interaction!

Problem statement

SNAP Test and SIBM Pune were facing a number of challenges, including

High volume of inquiries: 

Both organizations receive a high volume of inquiries from students and parents, which can be difficult to manage manually.

Limited resources: 

SNAP Test and SIBM Pune have limited resources to dedicate to answering inquiries, which can lead to delays and frustration for students and parents.

Inconsistent responses: 

It is difficult to ensure that all inquiries are answered consistently and accurately, especially when dealing with a high volume.

How Geta's chatbot solution helped

Geta's chatbot solution helped SNAP Test and SIBM Pune to address these challenges by

Automating the response to common inquiries:

Geta's chatbot can automatically answer common inquiries from students and parents, such as questions about the admissions process, eligibility criteria, and exam dates. This frees up staff to focus on more complex inquiries.

Providing 24/7 support:

Geta's chatbot is available 24/7, so students and
parents can get the answers they need whenever
they need them.

Improving response time:

Geta's chatbot can respond to inquiries much faster than a human could, which reduces frustration for
students and parents.

Ensuring consistent responses:

Geta's chatbot is programmed to provide accurate and consistent responses to all inquiries.

Features Your Team Will Love

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Custom Views

Gain a high-level perspective of your team's conversations with a customised inbox view aligned with your specific goals. Simplify workload organisation and enhance productivity.

Automation Workflows

Direct messages where they matter most. Implement workflow rules and assignments based on keywords, sender, time of day, and more. Streamline processes and ensure messages reach the right destination.

Internal Notes

No more tab-switching hassles! Chat directly with your teammates within the inbox. Enhance searchability and reference discussions effortlessly, making collaboration a breeze.

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